Kasand trains service professionals to resolve customer problems quickly and on the first attempt.
Kasand Ltd provides its service employees and partners with comprehensive training covering product knowledge, troubleshooting, problem resolution, and customer relationship building. These programs are taught in an experiential environment, where the average student receives 70% lab/hands-on training.
Through this practical approach to training, customer engineers not only gain deep knowledge on the products and how they work, but also gain valuable experience troubleshooting product issues in simulated customer environments.
For Kasand ’s customers, this means improved issue mitigation, quicker repair times, and greater information throughout the repair process; ultimately equating to fewer failed customer interactions and greater customer satisfaction.